Privacy Policy

Last updated: 2025-04-30

This Privacy Policy describes how Merlin Labs, Inc. ("Merlin," "we," "us," or "our") handles your information when you use our Service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Use

Account Information

While using our Service, we collect:

• Email address
• First name and last name
• Account credentials for authentication

Service Data

When you connect your productivity tools to Merlin, we access:

• Email content from Gmail
• Calendar events from Google Calendar
• Communications from Slack
• Other information necessary to provide our executive assistant functionalities

We do not permanently store the contents of your emails, calendar events, or messages - we process this information to deliver our service features.

How We Use Your Information

Merlin uses your information exclusively for:

• Providing your AI executive assistant functionality
• Summarizing emails and identifying action items
• Prioritizing your calendar and suggesting optimal scheduling
• Managing tasks across connected platforms
• Drafting responses and communications on your behalf
• Booking travel and managing logistics per your instructions
• Improving our service through anonymized, aggregated data analysis
• Sending essential service announcements and responses to your inquiries

Our Data Privacy Commitments

We Do Not Sell Your Data

We do not sell your personal information to anyone, ever. Your data is used solely to provide and improve the Merlin service.

No Third-Party Sharing

We do not share your data with third parties except where necessary to provide our service functionality. When integrating with third-party services:

• We request only the permissions required for Merlin to function
• You can revoke access to any connected service at any time

Google Workspace Data Handling

For Google Workspace integrations (Gmail and Calendar):

• We do not use Google Workspace API data to develop, improve, or train generalized/non-personalized artificial intelligence (AI) or machine learning (ML) models
• Any AI features in our Service that interact with your Google Workspace data are strictly personalized to your account and your data remains private to you
• When we process Google Workspace data, it is solely for providing our Service's functionality to you
• We maintain strict data isolation practices to ensure your Google Workspace data is only used for the specific purposes you've authorized

Data Retention

• We retain your account information only while your account is active
• When you delete your account, we remove your personal information immediately
• You can request deletion of your data at any time

Security of Your Personal Data

The security of your personal data is important to us. We implement industry-standard security measures to protect your information, including encryption for data in transit and at rest.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

Links to Other Websites

Our Service may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Email: team@merlin.computer

For EU/EEA residents, California residents, and others with rights under applicable data protection laws, you can exercise your rights by contacting us at team@merlin.computer.